Privacy Policy
BrightSide Services · Last updated October 3, 2026
This Privacy Policy explains how BrightSide Services ("BrightSide," "we," "us," or "our") handles information in connection with our residential and commercial cleaning services and, in particular, our service-related text message (SMS) program. BrightSide Services is the customer-facing brand for our cleaning and messaging communications.
Information we handle for our messaging program
In connection with our service-related SMS program, we handle the following customer information:
- Name — to identify you and personalize service communications.
- Phone number — to send service-related text messages you have agreed to receive.
- Booking information — such as your requested service, date, time, and location, so we can confirm and coordinate your cleaning.
- Message history — the texts exchanged between you and BrightSide, so we can provide support and keep an accurate record.
- Consent records — documentation of your permission to receive messages, including opt-in and opt-out status.
How we use this information
We use the information above to operate service-related communications, including:
- Booking confirmations and appointment reminders
- Scheduling updates
- Payment links related to your service
- Individual customer-service replies
- Post-service feedback requests
- Maintaining accurate opt-in and opt-out records
These are service-related messages tied to your bookings and requests. We do not use this program for promotional or marketing text messages.
How consent is obtained
We are preparing a service-related SMS program. The planned method of obtaining consent is explicit verbal permission during a booking call, which is documented in your customer record. Participation is optional and is not a condition of purchasing cleaning services.
Service providers
We rely on trusted service providers to operate our booking and messaging functions — for example, our booking and scheduling platform and our text-messaging platform. These providers process relevant information solely to help us deliver and support the service on our behalf. They are operational service providers, not marketing partners.
Mobile information and SMS consent are never sold or shared with third parties or affiliates for marketing or promotional purposes. Sharing information with the operational service providers that help us deliver our messaging service is not the same as sharing it for marketing, and we do not do the latter.
Our website
If you submit our online "Get a Free Quote" form, we collect the information you provide — your name, phone number, email address, ZIP code, and selected service — so we can respond to your request. Our website is hosted and the form is processed by our website and form provider on our behalf.
Our website also uses Google Tag Manager, which may load analytics tools that collect standard usage information (such as pages visited and general device or browser details) and may use cookies for that purpose.
Data retention
We keep customer and consent information for as long as reasonably necessary to provide our services, maintain accurate opt-in/opt-out records, and meet our legal and operational obligations.
Data security
We use reasonable administrative and technical safeguards designed to protect the information we handle. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Your choices
You can stop service-related text messages at any time by replying STOP to any message. For more information about the SMS program, including help and opt-out details, please see our SMS Terms and Conditions.
Contact us
If you have questions about this Privacy Policy or your information, contact us at mrbrightsideservices@gmail.com.
Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above.